Services

We offer business processes outsourcing services such as:

	WAY2PICK Call Center Services
	WAY2PICK Back office outsoursing Human resourses services Book Keeping & Financial Services Financial Analysis
	Hire offshore it professionals
	Web design and development

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Why Us!

The goals we look for our client are:

•Improve Customer and Employee Satisfaction: We look to raise the bar on Customer Service both for internal and external touch points for our clients. We believe that keeping employees and customers happy with the services / products provided to them is the corner stone of a successful business.

•Reduce Costs: We look to reduce the costs of the operation without compromising the service level. We guarantee the level of expertise required to handle any process at a lower cost than the actual in-house or Outsourcing operation, we do this by creating efficient work process and using technology.

•Allow focus on core functions: By outsourcing processes to us, our clients can get the onsite resources to focus on the key core activities of their business.

•Tight integration with client applications: We keep our costs low by integrating with clients existing call center technologies and applications. It also allows for the client to have complete visibility on the performance of our team.

Costa Rica as a nearshore location

Choosing the right location for a service operation requires considering many critical factors, such as: proximity to market, availability of a highly ethical and skilled labor force, a good technological infrastructure and a stable political and economic environment. In a recent A.T. Kearney survey, Costa Rica was classified among the best 25 countries in the world to establish offshore operations, based on an index that considers people skills and availability, as well as the business environment and its financial structure. Costa Rica, which ranks as the 16th ideal location in this study, is cited as a country that "offers competitive costs, the best English-language proficiency among the Latin American countries surveyed, and a relatively friendly business environment - for example, the government has set up free trade zones that offer tax and otherbenefits"(A.T. Kearney; 2004;Nearshore Location Attractiveness Index). Costa Rica has an excellent location right in the middle of the Americas.

To this respect, Costa Rica's time zone is the same as CST in the United States. In addition, a direct flight from Miami lasts only 2:30 hours. Costa Rica offers the opportunity to develop a solid business structure that will guarantee a competitive advantage in the marketplace, with operations ranging from shared services (back offices), contact centers (call centers), data centers, and software development to design and engineering."Costa Rica Near shore Alternative" Resource http://www.cinde.org/eng-callcenters.shtml